Pilar is an executive business and team coach, mentor and leadership lecturer. She is an Erickson International certified coach and is PCC accredited by the International Coaching Federation (ICF). Prior to moving into executive coaching and leadership facilitation, Pilar worked for 20 years in the corporate sector, mainly in the field of telecommunications and hospitality, where she held various management positions. For her, purpose comes from within each of us; it's something that can't be imposed or mandated from the outside. At the same time, it pushes us to move outside to engage with the world around us!
x2 Beginner Courses
About the Workshop
What Are the Emotional Drivers Behind Customer Experience?
Have you ever thought about your company's emotional culture? Knowing that companies that connect with customers emotions are in for a huge payoff, Pilar invites you to dive into your own world of emotions. An opportunity to look at the current place of emotions in your business and what might still be needed in order to create the best memorable customer experience in service of client satisfaction, loyalty and trust.
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