BOOKING MANAGER SUMMIT

Sharing knowledge is imperative in any maturing industry. As a unique and luxury product, Yacht Charter needs standards to reach the next level. For this reason Booking Manager created The Summit as first ever educational and networking conference for charter professionals on November 18th and 19th in Zagreb, Croatia.

Learn From the Best
Learn From the Best

The mission of The Summit is to enable charter professionals to gain knowledge from leading experts in sales, marketing, SEO, photography, taxes, standards and to apply it to yacht charter.

Global Networking
Global Networking

The Summit provides all market players with an opportunity to meet new partners and network within a personalized and authentic meeting environment.

Reach Next Level
Reach Next Level

Booking Manager Summit participants will leave the conference with practical skills from world-renowned experts and inspiration for a more professional charter industry of the future.

Meet Your Speakers

The Summit gathered leading experts in their respective fields to create workshop programs customized for yacht charter industry and to make sure you acquire new set of specific skills needed to help you upgrade your business.

Apply
Natalia Ortiz de Zarate Crespo
Spain
ISO Bareboat Standard
Spanish Association for Standardization (UNE)
Daniel Disney
UK, London
Sales Trainer
Founder/CEO of The Daily Sales
Damir Hoyka
Damir Hoyka
CROATIA, Zagreb
Photographer
Founder of Fotosofia
Daniel G. Siegel
Daniel G. Siegel
GERMANY, Munich
MailChimp Trainer
Digital Strategy Consultant
Inmaculada Domecq
Inmaculada Domecq
SPAIN
Tax Lawyer and Director of Taxes
UHY Fay & Co.
Chris Simmance
Chris Simmance
UK, London
Content Specialist, Google Partner
Chairman at Under2
Ric Rodriguez
Ric Rodriguez
UK, London
Digital Consultant
Miroslav Varga
Miroslav Varga
CROATIA, Osijek
Google Ads Expert
Google Certified Trainer at Escape d.o.o.
Zorin Radovančević
Zorin Radovančević
CROATIA, Osijek
Google Analytics Expert
Board Member at Escape d.o.o.
Katica Reljanović
Katica Reljanović
CROATIA, Split
Partner, Head of the Tax & Accounting department
UHY HB Ekonom
Niccolo Bessi
Niccolo Bessi
ITALY
Tax Advisor
UHY Italy – Fider Consult Srl
Davor Bilman
CROATIA, Zagreb
Licensed Workshop Coach
Skener Osobnosti
Frank Honan
UK, London
Independent Charter Operations Consultant
Anchored
Marko Gnjidić
CROATIA, Zagreb
Founder and CEO of Booking Manager
Booking Manager
Gorana Bardak
CROATIA, Rijeka
Business Development Manager
Login LtD
Josipa Jutt Ferlan
CROATIA, Zagreb
Cluster General Manager
Hilton Hotels in Zagreb
Silvana Durante
ITALY, Rome
Lawyer
Studio Legale Durante
Scott Gould
UK
Management Advisor
The Engagement Academy
Dragan Vojvodić
SERBIA
Sandler Trainer
Sandler
Ivan Gašpić Kljaković
CROATIA
Project Manager
ACI Sail
Apply for Workshops
FIRST EVER
FIRST EVER
Summit
TOP PROFESSIONALS
TOP PROFESSIONALS
200
WORKSHOPS
WORKSHOPS
40
Schedule

The Summit is designed to cover all "hot topics" charter professionals need to run a successful business and you get to choose which workshops you want to attend.

  • 18 Nov
    day 1
  • 19 Nov
    day 2
  • Hall Maksimir
    80 
  • Hall Zrinjevac
    80 
  • Hall Zelengaj
    20 
  • Hall Jelenovac
    20 
Chris Simmance
10:00 - 10:50
Chris Simmance
Google Content
The founder of Optus Digital and Under2 based in London and a member of the SEO Monitor Product Advisory Board. As Chris is a big fan of strategy and engaging web content, he will give you precise instructions on how to create successful content strategy.
Ric Rodriguez
11:00 - 11:50
Ric Rodriguez
Local Promotion via Google
As a multi-award-winning, ROI-driven, digital marketing consultant and current SEO Director at a world-renowned digital agency, Ric will teach you secret tips, tricks and all you need to know about local SEO optimization.
Panel
12:00 - 13:15
Panel
Better Charter for the Future
MMK will present the results of market evolution research over the past years, and discuss them with representatives of Charter Agencies and Operators predicting trends, highlighting significant changes and giving you insight in the future of the industry.
13:15 - 14:00
Lunch Break
Martina Hršak
14:00 - 14:50
Martina Hršak
Booking Manager Seminar for Charter Operators
Martina is the COO of MMK Systems with long experience in the industry, she will host Seminar for Charter Operators where you will learn all about Booking Manager System, new features and how it helps you improve your business.
Daniel G. Siegel
15:00 - 15:50
Daniel G. Siegel
Mailchimp Training
Certified Mailchimp expert that helps visionary entrepreneurs bring old school sales techniques into a digital world. Daniel will be hosting a Mailchimp training session, teaching you how to create successful campaigns and get more sales.
Natalia Ortiz de Zarate Crespo
16:00 - 16:50
Natalia Ortiz de Zarate Crespo
ISO Bareboat Charter Standard
Natalia is a Manager of ISO Technical Committee and will teach you about the importance of appliyng the Standard for any individual or organization that offers a bareboat for charter, and how the whole industry benefits once the standards are implemented.
Kristel Zweers
17:00 - 17:20
Kristel Zweers
Comedian
Kristel Zweers is Dutch award-winning comedian and a regular headliner for many comedy shows all over the world. Kristel is also a sailing lover and she will add a touch of sailing humor to conclude the first day of Booking Manager Summit.
18:00 - 21:00
Cocktail Party
Dear visitors and partners of  Booking Manager Summit you are very welcome to join us at the Cocktail Party
Daniel G. Siegel
10:00 - 10:50
Daniel G. Siegel
Mailchimp Training
Certified Mailchimp expert that helps visionary entrepreneurs bring old school sales techniques into a digital world. Daniel will be hosting a Mailchimp training session, teaching you how to create successful campaigns and get more sales.
Miroslav Varga
11:00 - 11:50
Miroslav Varga
Google Ads
Internet specialist, Google Ads certified trainer and a big fan of online marketing, especially Google Ads and Google Analytics. He will be hosting workshops on how to utilize Google Ads to improve the position of your website.
Chris Simmance
12:00 - 12:50
Chris Simmance
Google Content
The founder of Optus Digital and Under2 based in London and a member of the SEO Monitor Product Advisory Board. As Chris is a big fan of strategy and engaging web content, he will give you precise instructions on how to create successful content strategy.
13:15 - 14:00
Lunch Break
Ric Rodriguez
14:00 - 14:50
Ric Rodriguez
Local Promotion via Google
As a multi-award-winning, ROI-driven, digital marketing consultant and current SEO Director at a world-renowned digital agency, Ric will teach you secret tips, tricks and all you need to know about local SEO optimization.
Martina Hršak
15:00 - 15:50
Martina Hršak
Booking Manager Seminar for Charter Agencies
Martina is the COO of MMK Systems with long experience in the industry, she will host Seminar for Charter Agencies where you will learn all about Booking Manager, new features, API, WBM and how it helps you find the perfect yacht for your client.
Davor Bilman
16:00 - 16:50
Davor Bilman
Personality Scanner by Davor Bilman
Davor Bilman is a business advisor better known as Personality Scanner. Within the first 3 seconds of visual contact with a person he can determine their personality and anticipate their decisions, and he spent last 20 years brushing those skills. His workshop will help you understand your personality and how to utilize it to improve personal and business relationships to become even more successful.
Dragan Vojvodić
17:00 - 17:50
Dragan Vojvodić
Premium Selling
Dragan's workshop will teach you how to implement Premium Selling philosophy into your own sales strategy. Learn how you can use creative methods to expand your customer base, increase income and find your perfect client.
18:00 - 21:00
Cocktail Party
Dear visitors and partners of  Booking Manager Summit you are very welcome to join us at the Cocktail Party
Vatroslav Štefanec
10:00 - 10:20
Vatroslav Štefanec
Leasing financiranje plovila
PBZ-LEASING External Associate, Yacht Broker will give you insight into the best way to finance new yacht and expand your fleet through leasing.
Silvana Durante
10:30 - 11:20
Silvana Durante
Law Challenges in Charter Industry, Italy
Partner at UHY Italy – Fider Consult Srl in tax and accounting, assisting international clients and operating in Italy.
Niccolo Bessi
11:30 - 12:15
Niccolo Bessi
Tax regulations for Charter Industry in Italy
Partner at UHY Italy – Fider Consult Srl in tax and accounting, assisting international clients and operating in Italy.
13:15 - 14:00
Lunch Break
Benita Greine
14:00 - 14:50
Benita Greine
Zizoo
Benita will discuss how to increase your listing performance. You will learn about the importance of unique boat profiles & how to generate more customer interest.
Frank Honan
15:00 - 15:50
Frank Honan
Bareboat Charter Operator Services
Frank is very experienced in Yacht Charter industry working as an independent Charter Operations Consultant, auditing, advising and developing management and operational procedures for charter operators. His workshop will teach you how to implement ISO standards and get ISO certified.
Damir Hoyka
16:00 - 17:30
Damir Hoyka
Foto Workshop
An award winning photographer that has published thousands of photographs and founder of a seminar for advanced photography "Fotosofia", will be covering basics of photography in unique workshops allowing attendees to improve their photography skills.
18:00 - 21:00
Cocktail Party
Dear visitors and partners of  Booking Manager Summit you are very welcome to join us at the Cocktail Party
Xenia Mavridou
10:00 - 10:50
Xenia Mavridou
Tax regulations for Charter Industry in Greece

Xenia Mavridou is a Head of Yacht Management and she will be giving you an insight into chater taxes in Greece.

Vatroslav Štefanec
11:00 - 11:25
Vatroslav Štefanec
Yacht Financing via Leasing
PBZ-LEASING External Associate, Yacht Broker will give you insight into the best way to finance new yacht and expand your fleet through leasing.
Damir Hoyka
11:30 - 13:00
Damir Hoyka
Foto Workshop
An award winning photographer that has published thousands of photographs and founder of a seminar for advanced photography "Fotosofia", will be covering basics of photography in unique workshops allowing attendees to improve their photography skills.
13:15 - 14:00
Lunch Break
Niccolo Bessi
14:00 - 14:50
Niccolo Bessi
Tax regulations for Charter Industry in Italy
Partner at UHY Italy – Fider Consult Srl in tax and accounting, assisting international clients and operating in Italy.
Marko Gnjidić
15:00 - 15:50
Marko Gnjidić
New Booking Manager API
Marko is the CEO of MMK Systems with immense experience in creating IT solutions for the industry. He will host Booking Manager API workshop where you will learn how to use API connection to present yachts on your web in a best way.
18:00 - 21:00
Cocktail Party
Dear visitors and partners of  Booking Manager Summit you are very welcome to join us at the Cocktail Party
  • Hall Maksimir
    80 
  • Hall Zrinjevac
    80 
  • Hall Zelengaj
    20 
  • Hall Jelenovac
    20 
Daniel Disney
10:00 - 10:50
Daniel Disney
Sales Trainer
Daniel Disney is one of the world’s leading Sales and Social Selling Experts and is on a mission to help as many people as possible sell more. Daniel will be giving you an exciting workshop about selling techniques of the digital era, a modern approach to selling. In his own words, it is not about cold calls vs social selling it is about cold calls AND social selling.
Natalia Ortiz de Zarate Crespo
11:00 - 11:50
Natalia Ortiz de Zarate Crespo
ISO Bareboat Charter Standard
Natalia is a Manager of ISO Technical Committee and will teach you about the importance of appliyng the Standard for any individual or organization that offers a bareboat for charter, and how the whole industry benefits once the standards are implemented.
Panel
12:00 - 13:15
Panel
21st Century Challenges for Charter Agencies
Together with panelists, MMK will present main charter market challenges from Charter Agency perspective and discuss them with Summit participants in order to give better insight into current events with the goal of improving the agency business in the future.
13:15 - 14:00
Lunch Break
Katica Reljanović
14:00 - 14:50
Katica Reljanović
Taxation Point for Charter Activities
Katica is a certified tax advisor, specialized for tourism, charter and travel agencies. She is the only one who has managed to hold annual educations on the topic of taxation in charter business in Croatia for four consecutive years.
Zorin Radovančević
15:00 - 15:50
Zorin Radovančević
Google Analytics
Google certified trainer specialized in Google Analytics with immense experience in analyzing and counseling online based projects in tourism, trade and finances. His training will teach you how to interpret analytics tools to get more traffic on your website and increase online sales.
Scott Gould
16:00 - 16:50
Scott Gould
How to be an Engaged Seller
Do you believe that you could close many more deals if you had been more engaged? Selling is a complex process and each customer demands an individual approach. Therefore, being engaged and getting your clients engaged makes the biggest difference in results, both for an agent and a charter operator.
Miroslav Varga
10:00 - 10:50
Miroslav Varga
Google Ads
Internet specialist, Google Ads certified trainer and a big fan of online marketing, especially Google Ads and Google Analytics. He will be hosting workshops on how to utilize Google Ads to improve the position of your website.
Katica Reljanović
11:00 - 11:50
Katica Reljanović
Tax Aspect of Damage and APA
Katica is a certified tax advisor, specialized for tourism, charter and travel agencies. She is the only one who has managed to hold annual educations on the topic of taxation in charter business in Croatia for four consecutive years.
Zorin Radovančević
12:00 - 12:50
Zorin Radovančević
Google Analytics
Google certified trainer specialized in Google Analytics with immense experience in analyzing and counseling online based projects in tourism, trade and finances. His training will teach you how to interpret analytics tools to get more traffic on your website and increase online sales.
13:15 - 14:00
Lunch Break
Josipa Jutt Ferlan
14:00 - 14:50
Josipa Jutt Ferlan
Customer Relationship Management - Dealing With Customer Claims
Josipa Jutt Ferlan has spent her entire working life in tourism. During her career, she was a part of all tourism and service segments, from operational, through commercial and organizational, to development processes. Josipa has worked at renowned agencies and hotel chains in Croatia and will teach you new techniques and ways to handle complaints and customer relationships.
Daniel Disney
15:00 - 15:50
Daniel Disney
Sales Trainer
Daniel Disney is one of the world’s leading Sales and Social Selling Experts and is on a mission to help as many people as possible sell more. Daniel will be giving you an exciting workshop called Social Media Bootcamp - Learn how to get the most from social media channels including Facebook, Twitter, LinkedIn, Instagram and YouTube.
Dragan Vojvodić
16:00 - 16:50
Dragan Vojvodić
Premium Selling
Dragan's workshop will teach you how to implement Premium Selling philosophy into your own sales strategy. Learn how you can use creative methods to expand your customer base, increase income and find your perfect client.
Gorana Bardak
10:00 - 10:50
Gorana Bardak
Virga - Accounting Software for Charters
Gorana is a Business Development Manager in Login LtD with great experience in business application development. She will host a workshops on how to check profitabilty of Your charter yachts as well as optimize the backoffice work.
Inmaculada Domecq
11:00 - 11:50
Inmaculada Domecq
Tax regulations for Charter Industry in Spain
One of leading Spanish tax advisors currently working as Tax Lawyer and Director of Taxes at UHY Fay & Co. Inmaculada created workshops where you will be able to get advice about tax rules and regulations for Charter business in Spain.
Frank Honan
12:00 - 12:50
Frank Honan
Bareboat Charter Operator Services
Frank is very experienced in Yacht Charter industry working as an independent Charter Operations Consultant, auditing, advising and developing management and operational procedures for charter operators. His workshop will teach you how to implement ISO standards and get ISO certified.
13:15 - 14:00
Lunch Break
Nadia D'Addezio
14:00 - 14:30
Nadia D'Addezio
Online Search Engine
Nadia is Support team member in MMK Systems and she will be introducing you to the benefits of implementing Booking Manager Search Engine on your web site.
Ivan Kljaković Gašpić
14:30 - 15:00
Ivan Kljaković Gašpić
ACI Sail – Sailing of the future
ACI Sail is a continuation of ACI rich sailing tradition in a modern edition. In addition to an innovative and progressive boat, as well as the best sailors, they will be presenting a unique and recognizable sailing concept in the Adriatic.
Inmaculada Domecq
10:00 - 10:50
Inmaculada Domecq
Tax regulations for Charter Industry in Spain
One of leading Spanish tax advisors currently working as Tax Lawyer and Director of Taxes at UHY Fay & Co. Inmaculada created workshops where you will be able to get advice about tax rules and regulations for Charter business in Spain.
Martina Hršak
11:00 - 11:50
Martina Hršak
Yachting Feedback Workshop

Martina is the COO of MMK Systems with long experience in the industry, she will be introducing you to our newest product - Yachting Feedback. Yachting Feedback is a powerful rating system that will change the way people perceive the charter industry and Martina will teach you all about it.

Nadia D'Addezio
12:00 - 12:30
Nadia D'Addezio
GDPR Workshop
Nadia is Support team member in MMK Systems and she will teach you everything you need to know about GDPR in yacht charter industry.
Ivan Kljaković Gašpić
12:30 - 13:00
Ivan Kljaković Gašpić
ACI Sail – Sailing of the future
ACI Sail is a continuation of ACI rich sailing tradition in a modern edition. In addition to an innovative and progressive boat, as well as the best sailors, they will be presenting a unique and recognizable sailing concept in the Adriatic.
13:15 - 14:00
Lunch Break
Gorana Bardak
14:00 - 14:50
Gorana Bardak
Virga - Accounting Software for Charters
Gorana is a Business Development Manager in Login LtD with great experience in business application development. She will host a workshops on how to check profitabilty of Your charter yachts as well as optimize the backoffice work.
Xenia Mavridou
15:00 - 15:50
Xenia Mavridou
Tax regulations for Charter Industry in Greece

Xenia Mavridou is a Head of Yacht Management and she will be giving you an insight into chater taxes in Greece.

Exhibition plan

Crystal Hall is the heart of The Summit with 700 m2 of meeting area, over 30 booths, large lounge area and an open bar. It is the perfect place to meet up, discuss business and make new partnerships.

  • P1 - ACI
  • P2 - EIS
  • P3 - NAUTAL
  • P4 - NCP CHARTER
  • P5 - ZIZOO
  • P6 - ISTION YACHTING
  • P7 - BAVARIA YACHTS
  • P8 - WAYPOINT
  • S1 - SAIL THE BLUE CHARTER
  • S2 - MORE MAGAZIN
  • S3 - CROATIA CHARTER EXPO
  • S4 - PHOENIX YACHTING
  • S5 - PBZ LEASING
  • S6 - ORVAS YACHTING
  • S7 - SEA DRIVE
  • S8 - PRIME YACHTING
  • S11 - MG YACHTS
  • S12 - X-YACHTING
  • S13 - CROATIA SAILING ACADEMY
  • S14 - MAGIC SAILING CHARTER
  • S15 - DAVOR BILMAN
  • S16 - DANIEL DISNEY
  • S17 - DRAGAN VOJVODIĆ
  • S18 - SCOTT GOULD
  • S21 - AQUATORIA YACHTING
  • S22 - ANCHORED
  • S23 - SUNSAIL
  • S24 - BETA CHARTER
  • S25 - FOUR SEASONS YACHTING
  • S26 - NORTH SARDINIA SAIL
  • S27 - PLOČE SAILING
  • S28 - ANKORA CHARTER
  • S29 - NORTH SAILING
  • S30 - SAFEBRIDGE
Register

Due to the concept of the Workshops and individual approach of our speakers, the number of participants is limited.

    • From 01.10.2019
      340 €
      Visitor
      •   1x Conference Ticket
      •   Lectures & Workshops
      •   Lounge Access & Free Drinks
      •   Free WiFi
      •   Meetings Software
      •   Lunch
      •   Cocktail Party
      •   Gift Bag
    • SOLD OUT
      Standard
      •   1x Conference Ticket
      •   Lectures & Workshops
      •   Lounge Access & Free Drinks
      •   Free WiFi
      •   Meetings Software
      •   Lunch
      •   Cocktail Party
      •   Gift Bag
      •   Standard Size Booth
      •   2 Bar Stools
      •   Additional Ticket = 90€
    • SOLD OUT
      Premium
      •   2x Conference Tickets
      •   Lectures & Workshops
      •   Lounge Access & Free Drinks
      •   Meetings Software
      •   Free WiFi
      •   Lunch
      •   Cocktail Party
      •   Gift Bag
      •   Premium Size Booth
      •   Table + 4 chairs
      •   TV
      •   Free Parking
      •   Additional Ticket = 90€

GET YOUR TICKETS

 

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Accommodation

Hotel Westin 5*

Hotel Westin is a luxury 5* hotel where The Summit is being held.
Breakfast is included in price.

129 €

Single room per night

139 €

Double room per night

139 €

Twin room per night


 
Book now
Hotel Orient Express 3*

Hotel Orient Express is located 2km from the venue.
Transfer is organized and included in price.
Breakfast is included in price.

SOLD OUT

Single room per night

79 €

Double/Twin room per night

99 €

Triple room per night


 
Book now
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  • Irena Gršković

    Booking Manager Summit is a great idea, we believe the persistence and quality will find its way to many happy customers and enable them to succesfully run their business.

  • Paško Klisović

    We decided to support the The Summit because as a company we reached a point where we need to recognize the best and adapt their tools to present our products and Booking Manager Summit seems to be the right place to do so.

Partners

  • Catamaran Village
  • EIS
  • PBZ Leasing
  • Zizoo
  • ACI marinas
  • NCP & mare
  • Hrvatska gospodarska komora
  • Ministarstvo mora, prometa i infrastrukture Republike Hrvatske
  • Escape Studio
  • UHY
  • Uhy ESP
  • Uhy Italy
  • Bavaria Yachts
  • Skener Osobnosti
  • LogIn - Virga
Contact Us
WESTIN HOTEL 5*
Venue

Ul. Izidora Kršnjavog 1

10000 Zagreb, Croatia

The Summit is first ever Educational Yacht Charter Conference designed to take the industry to the next level. Share your experience and gain knowledge from leading experts in two days packed with exciting lectures.