Ilenias mission is to help businesses achieve a competitive advantage by becoming more customer-centric - helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers.
Explore how to create loyalty that keeps clients coming back through meaningful connections, personalised experiences, and thoughtful engagement at every stage of the customer journey.
In the charter industry, every interaction is critical in shaping the client’s perception of a business - from the initial inquiry about availability to the follow-up communication after their trip.
This workshop is tailored to the unique challenges faced by charter professionals, focusing on crafting end-to-end customer journeys that meet the demands of today’s clients. This highly interactive workshop includes real-life examples from the charter industry, group discussions to share best practices, and actionable steps you can implement immediately to elevate your clients’ experiences.
By the end, you will have a clear framework for ensuring every client feels valued, cared for, and eager to book again.
Summit offers a unique platform for companies looking to gain visibility in the yacht charter industry. Summit Sponsors, benefit from the opportunity to showcase their brand to a global audience of charter professionals and industry leaders. Booking Manager Sponsors are key contributors to the growth and innovation of the yacht charter sector.
Our Partners play a vital role in shaping the Summit experience. We collaborate with leading associations, and service providers from around the world to support the exchange knowledge, ideas, and best practices. Booking Manager Partners play a key role in elevating the overall standards of the industry and help create lasting value for the global charter community.
