Ilenias mission is to help businesses achieve a competitive advantage by becoming more customer-centric - helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers.
Explore how to create loyalty that keeps clients coming back through meaningful connections, personalised experiences, and thoughtful engagement at every stage of the customer journey.
In the charter industry, every interaction is critical in shaping the client’s perception of a business - from the initial inquiry about availability to the follow-up communication after their trip.
This workshop is tailored to the unique challenges faced by charter professionals, focusing on crafting end-to-end customer journeys that meet the demands of today’s clients. This highly interactive workshop includes real-life examples from the charter industry, group discussions to share best practices, and actionable steps you can implement immediately to elevate your clients’ experiences.
By the end, you will have a clear framework for ensuring every client feels valued, cared for, and eager to book again.
Summit brings together numerous yacht charter experts from all over the world, with an aim to exchange ideas and experiences to enchance their overall business performance. By sponsoring the event, you are presented with a unique opportunity to promote your company to a large number of charter professionals. Be recognized as a contributor to the development of the yacht charter industry. To learn more about participating in this global event as a sponsor, contact us at your convenience, and we will provide you with all the information about our tailor-made sponsorship programmes.
